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Privacy Policy & User Disclaimer

Updated: July 11, 2025

Platform: www.mtaani.com

Jurisdiction: Republic of Kenya

1. Introduction

Mtaani.com ("we," "our," "us") is a Nairobi-based digital platform offering community-driven social networking and commerce. Our services include location-based timelines, marketplaces, auctions, event ticketing, ride-hailing, and wallet payments. By accessing or using Mtaani.com, you agree to the practices described in this Privacy Policy and User Disclaimer. We comply with the Kenya Data Protection Act, 2019 and global standards such as GDPR where applicable.

Eligibility Notice: Mtaani.com is strictly intended for users aged 18 years and above.

2. Data We Collect

A. Information You Provide

B. Automatically Collected Data

C. Data from Third Parties

D. Non-User Data

We may collect technical data (e.g., IP address, browser info) when non-registered visitors interact with public Mtaani.com content embedded on other websites (e.g., public listings, event widgets). This data is handled with the same security and privacy safeguards as registered user data.

3. How We Use Your Data

We use your data to personalize your experience, verify your identity, process payments, secure your account, serve relevant content and ads, improve platform functionality, and comply with regulations. We may use automated profiling for content recommendations. You may object or request explanation of such processing.

4. Advertising & Analytics

We deliver targeted ads based on your location, timeline activity, profile interests, and interaction history. Data may be shared with ad networks or analytics tools under strict confidentiality. You can control your ad preferences in your account settings.

5. Cookies & Tracking

We use cookies for authentication, preference storage, analytics, and advertising. Categories include essential, performance, functional, and marketing cookies. You may manage cookies via your browser or our cookie consent banner.

6. Wallet & Payments

Wallet top-ups are supported through Safaricom M-Pesa and Stripe. We do not store your card or PIN. Wallet balances are non-transferable and non-redeemable for cash. Refunds or withdrawals are only allowed at Mtaani.com's discretion or where required by law.

7. Community Guidelines

Users must post lawful, respectful content. Do not engage in impersonation, harassment, hate speech, or copyright violations. Violations may lead to content removal, suspension, or termination.

8. Content Moderation

We use AI filters and human moderators. Prohibited content includes hate speech, violence, pornographic material, fraud, and misleading listings. Users can report violations. We reserve the right to remove content or suspend accounts at our discretion.

9. Third-Party Integrations

Mtaani.com integrates with external tools (e.g., maps, payment gateways, login systems). These may collect data in accordance with their policies. We vet such partners for compliance with privacy regulations.

10. Marketplace & Auctions Disclaimer

Mtaani.com does not verify product accuracy, condition, or delivery. We are not liable for losses from third-party transactions. Use at your own risk and follow best practices.

11. Events, Rides & Business Listings

We do not own or operate any rides, events, or services listed. We are not responsible for missed bookings, delays, or user misconduct. Engage with caution.

12. Data Sharing

We may share data with verified partners, law enforcement, and analytics providers. Data is never sold. User consent and legal basis govern all sharing.

13. Your Rights

You may access, correct, delete, or restrict your data. You can object to marketing or profiling. Contact privacy@mtaani.com or file a complaint with the ODPC.

14. Data Security

We use encryption, secure infrastructure, role-based access, and continuous monitoring. Data is stored in compliance with regional and international privacy laws.

15. Retention & Deletion

Inactive accounts are retained for 24 months. Financial records for up to 7 years. Deleted accounts are purged within 30 days unless required for legal reasons.

16. Limitation of Liability

We provide services "as is" without warranty. We disclaim responsibility for third-party content, outages, or damages. Users are responsible for their use of the platform.

17. Policy Changes

This policy may change. Significant changes will be notified through in-app banners or email. The latest version will always be available at www.mtaani.com/privacy

18. Contact

Data Protection Officer
Email: privacy@mtaani.com
Mtaani.com – Nairobi, Kenya